Refund policy

If you unhappy with your order, please contact us at otakyute@gmail.com and we will try our best to make things better.

We have a 30 day refund/return policy from the day that the purchase is received. After the 30 days, sales are final and returns/refunds cannot be made. If your item is damaged in transit or lost in transit, we will work together to find a solution and may offer an exchange or refund permitting proper evidence is given.